Signals

The Spider has the ability to generate Signals within a process. A Signal can be used as a warning or alert when a request is being processed.

If a Signal is triggered by the robot and this matches the Spider settings (is addressed x number of times in x time), then you can choose to put the process into maintenance.

The robot creates a Signal as soon as something failed or went wrong.

MtInfo

Signals are not included in the MtInfo. If you want the MtInfo to show that a signal has occurred, you can activate a Report.

Create Signal

To create a Signal within a process, proceed as follows. Login in de Spider en navigeer naar Menu > Information > Signalen > Maintain Click Add new to create a new one.

• [1] Process: Select the process where this signal belongs to.
• [2] Name: Specify a clear short name.
• [3] Occurences + Time: How many times may this Signal occur within the specified time before the Signal is activated?
• [4] Extra options: Should the process stop and be put in Maintenance. Should an SMS be sent or an email?

Signal info

Example A Signal message appears that the application Topdesk cannot be logged into. A Signal will be activated for this purpose. This can be found with the information in a request.

Signal Logs

In the Signal log you can see a detailed overview of Signals that have been activated within which process, , time and by which workstation. A signal can also indicate that a specific workstation is having problems while the other workstations are not having problems.