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Operator Steps

To put a process in the Spider, the components below are important.

Tool

If no Tool has been created yet, this step must be done first. The process is linked to a Tool. The process can be linked to an existing or new Tool.

More information: Tools

Process

The process is the central component within the Spider. Consider the components that are important to the process:

  • Process title
  • Process description
  • SLA and Business Rules
  • Who gets the Mtinfo

For more information on processes and how to create them, you can find more information here:

Processes

Process Steps

At least one process Step must be present for a process. Without a process Step, no processing takes place. Consider the following issues that are important for the process Steps.

  • On which days and times may this process Step be picked up?
  • Are there days when the Process Step may not run (Exception calendar)?
  • May a request be scrapped?

More information: Process Steps

Process Build

After filling the Process and Process Step information, the process needs to be built. Link the required process Steps to the process.

More information: Process Steps

Reports

From which information should a report be made within Spider. And should this report also be made known in MtInfo?

More information: Reports

Signals

Signals are escalation signals which are important for an Operator. Also for developers to catch any errors or notifications in a request. This is a collaborative effort between Operators and Developers to set up the Signals per process.

More information: Signals

General Signals

Signals that are important for Operators to determine if a process is still working as planned. Developers have the ability to address these in their botrunner scripts.

More information: GeneralSignals

The final step is to link a Process to one or more Workstations. This/these workstation(s) may then pick up the process if requests come in.

More information: Workstation Link Process

Or a process Step can be linked to a workstation.

More information: Workstation Link Process Step

Completion

The final step is to go over the process with the developer. After all, creating botrunners requires all these components for the developer

Summary

A process within Spider is a collaboration within a team. The Operator and Developer need each other to set up a process and fill Signals, Reports and Translation Tables (Logistics).